A police telephone dispatcher who must handle calls as they come in according to a routine and highly specified procedure would experience which job characteristic?

Question

Quizplus · Accepted Answer

The job characteristic described is low autonomy, as the police telephone dispatcher has a highly specified and routine procedure to follow when handling calls, allowing little flexibility or decision-making autonomy. The other job characteristics (low job anxiety, high task identity, high skill variety, low task significance) are not present in this scenario.

A Police Telephone Dispatcher Who Must Handle Calls as They