Sam Walton used ________ to learn what front-line employees were thinking about and see if they needed help with problems.
A) the grapevine
B) MBWA
C) cliques
D) suggestion boxes

Question

Quizplus · Accepted Answer

Sam Walton used MBWA, or "management by walking around," to learn what front-line employees were thinking about and see if they needed help with problems. This involved him visiting stores and warehouses and talking to employees directly, rather than relying on reports or higher-level managers for information.

Sam Walton Used ________ to Learn What Front-Line Employees Were