To be effective, managers and employees must know how to interpret the feelings of others.
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Q40: The smiley :-> communicates
A) winking.
B) sarcasm.
C) frowning.
D)
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Q42: Lean communication channels provide opportunities for feedback,
Q43: If Sam's e-mail message ends with the
Q44: To address some of the barriers to
Q46: Body movements, eye contact, and tone of
Q47: Sam Walton used _ to learn what
Q48: An effective way to manage rumors and
Q49: When Ellen tries to "get even" with
Q50: An advantage to companies using social networking
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