If the client has doubts about some of the project performance but still speaks at the celebration and praises the team, the client may experience:
A) selective perception.
B) cognitive dissonance.
C) information distortion.
D) subjective validation.
E) conceptual conflict.

Question

Quizplus · Accepted Answer

Cognitive dissonance refers to the discomfort a person feels when holding conflicting beliefs or values. In this scenario, the client may be experiencing cognitive dissonance as they have doubts about the project performance but still praise the team. They may feel uncomfortable with the conflicting thoughts and beliefs they hold, which can lead to cognitive dissonance.

If the Client Has Doubts About Some of the Project