Which of the following is an example of a performance measure of the customer perspective which would be found in a balanced scorecard?

Question

Quizplus · Accepted Answer

Number of new customers is a performance measure of the customer perspective, as it measures customer acquisition and growth. The other options are performance measures from different perspectives of the balanced scorecard. Product defect rates are a measure of internal processes, employee satisfaction is a measure of internal operations and Return on Investment is a measure of financial performance, while Sales growth is a measure of business growth.

Which of the Following Is an Example of a Performance