Michael Quinones is a customer service agent for a national car rental business.He has access to the company's intranet,which provides performance reports,shared work documents,contact information,and detailed information about customers.Which of the following is this access most likely to enable Michael to do during interactions with customers?
A) Analyze primary data
B) Use data mining techniques
C) Share information with value-network partners
D) Reward customer loyalty with an upgrade or discount
E) Evaluate marketing intelligence

Question

Michael Quinones is a customer service agent for a national car rental business.He has access to the company's intranet,which provides performance reports,shared work documents,contact information,and detailed information about customers.Which of the following is this access most likely to enable Michael to do during interactions with customers?
A)	Analyze primary data
B)	Use data mining techniques
C)	Share information with value-network partners
D)	Reward customer loyalty with an upgrade or discount
E)	Evaluate marketing intelligence

Quizplus · Accepted Answer

Access to detailed information about customers on the company's intranet would enable Michael Quinones to identify loyal customers and potentially reward them with upgrades or discounts during their interactions.

Michael Quinones Is a Customer Service Agent for a National