The identifiable,but sometimes intangible,activities undertaken by a retailer in conjunction with the basic goods and services it sells comprise the retailer's _____.
A)level of commitment to the retail concept
B)peripheral services
C)customer satisfaction level
D)customer service

Question

Quizplus · Accepted Answer

Customer service refers to the activities and services provided by a retailer to enhance the customer's shopping experience, which are identifiable but sometimes intangible.

The Identifiable,but Sometimes Intangible,activities Undertaken by a Retailer in Conjunction