Relationship retailing focuses on keeping existing customers,as well as attracting new ones.

Question

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Relationship retailing emphasizes on building strong and long-lasting relationships with existing customers by providing excellent customer service, personalization, and loyalty programs. At the same time, it also aims to attract new customers through word-of-mouth recommendations and referrals from existing customers.

Relationship Retailing Focuses on Keeping Existing Customers,as Well as Attracting