Olga is discussing her work schedule with her supervisor. She is not happy with her assignment and tells her supervisor, "You assign the best training dates to the people in your work group." Based on Olga's comment, what does your book recommend so she could be more effective at managing this conflict?
A) Check her understanding of the supervisor's message
B) Own her statements by using descriptive language
C) Use self-talk
D) Discuss the pros and cons of the solution.

Question

Quizplus · Accepted Answer

By using descriptive language, Olga can communicate her concerns without sounding accusatory or confrontational. This can help her express her feelings without escalating the conflict, and can potentially lead to a more constructive conversation with her supervisor.

Olga Is Discussing Her Work Schedule with Her Supervisor