When the steering committee of an acute care institution is appointed to select a new computer system, site visits are requested at a number of organizations to see the live systems. During these visits, which statement provided in staff interviews should alert the committee to potential bias?
A)"System backups occur daily at midnight but we rarely notice them.The downtime is minimal."
B)"What we would like to see added to the system is the ability to add wireless devices.The vendor is looking into the situation now."
C)"Vendor support is always wonderful.Here is one of the company representatives who can best explain that to you."
D)"System access is restricted per HIPAA guidelines.We use a thumbprint to verify entry into the system."

Question

Quizplus · Accepted Answer

When a staff member introduces a company representative as being able to explain vendor support, this indicates a potential bias as the person is likely to only highlight the positive aspects of the system and vendor support.

When the Steering Committee of an Acute Care Institution Is