The accuracy of information can be reduced by up to 20 percent every time a message passes through a different level of hierarchy in an organization.

Question

Quizplus · Accepted Answer

This statement is true. The more levels a message has to pass through in an organization, the more likely it is to become distorted or misinterpreted, leading to a reduction in accuracy. This phenomenon is known as the "telephone game" effect, where the original message is gradually changed or lost as it is passed from one person to another.

The Accuracy of Information Can Be Reduced by Up to 20