If you were doing a job analysis of customer service representatives in an electronic retail store,the human sources of organizational job data could include all the following except for:
A)managers at other electronic stores
B)job incumbents
C)supervisors
D)customers
E)subordinates

Question

Quizplus · Accepted Answer

Managers at other electronic stores would not have direct knowledge of the job duties and responsibilities of customer service representatives at the specific electronic retail store being analyzed. The other options listed (job incumbents, supervisors, customers, and subordinates) would all have valuable insight into the job tasks and requirements of customer service representatives at the store.

If You Were Doing a Job Analysis of Customer Service