In Maple Leaf Electronics,every customer service person is expected to behave and make decisions as if they were owners.This is an example of empowerment.

Question

Quizplus · Accepted Answer

Empowerment means giving employees the authority and responsibility to make decisions and take actions that benefit the organization. In this case, Maple Leaf Electronics is empowering its customer service personnel by expecting them to behave and make decisions as owners would. This increases employee engagement and motivation, leading to better customer service and ultimately, higher profits for the company.

In Maple Leaf Electronics,every Customer Service Person Is Expected to Behave