Question 1

Communication between employees of the same level in an organization is called horizontal communication.

Accepted Answer

Horizontal communication refers to the exchange of information between individuals or divisions at the same level in an organization.

Question 2

The use of grouplets increases groupism and slows down innovation.

Accepted Answer

Grouplets, when properly managed, can actually foster innovation by encouraging collaboration and the exchange of ideas among members with diverse skills and perspectives. They can break down silos within organizations, leading to more innovative solutions.

Question 3

A manager following a free reign approach is not involved in the day-to-day activities but steps in when employees need help with a situation.

Accepted Answer

In a free-reign (or laissez-faire) management style, the manager provides little to no direction and gives employees as much freedom as possible, only intervening when necessary or when their help is specifically requested.

Question 4

The most important implication of knowledge of management styles is that we need to change our management style depending on the person and task we are working with.

Accepted Answer

Knowledge of management styles allows us to understand that different people and tasks require different management approaches, and that a flexible and adaptable style is necessary for effective leadership.

Question 5

The path goal theory states that the employees must define the goals and lay down the path to meet that goal.

Accepted Answer

Path-goal theory suggests that a leader's behavior is contingent to the satisfaction, motivation, and performance of their subordinates. The theory proposes that leaders facilitate their team members' paths to achieve their personal and professional goals by providing direction, support, and removing obstacles, rather than employees defining the goals and paths independently.

Question 6

In the situational leadership model, task behavior measures how supportive the manager needs to be in helping employees.

Accepted Answer

In the situational leadership model, task behavior measures how directive the manager needs to be in providing guidance and structuring the roles and tasks for employees, not how supportive.

Question 7

Utilization of a participatory style involves both a task-oriented style and a people-centered style.

Accepted Answer

Utilization of a participatory style involves both focusing on accomplishing tasks and valuing and involving individuals in the decision-making process.

Question 8

Coaching is a management style that demonstrates high task and high relationship focus.

Accepted Answer

Coaching involves providing guidance and support to employees while also emphasizing the importance of meeting task objectives. This style is characterized by a focus on both tasks and relationships, making option A the correct answer.

Question 9

The primary concern for the people-centered manager is that employees know what is expected of them and have the tools needed to do their job.

Accepted Answer

The answer of The primary concern for the people-centered manager...

Question 10

All the domains of EQ focus on the ability to recognize and understand the emotions of others.

Accepted Answer

Although recognizing and understanding the emotions of others is a core component of EQ, the domains of EQ also include self-awareness, self-regulation, motivation, and social skills.

Question 11

Development of training programs to communicate safety in the organization is an example of downward communication.

Accepted Answer

Downward communication refers to the flow of information from higher levels of management to lower levels, such as providing instructions, policies or directives. The development of training programs to communicate safety in the organization is an example of such communication as it is a message that comes from the top management to the employees.

Question 12

People with the driver communication style like to conserve their effort and rely heavily on hunches, intuition, and feelings.

Accepted Answer

People with the driver communication style are direct, decisive, and prefer to focus on facts and efficiency rather than relying on intuition or feelings.

Question 13

Companies often use the Internet, which is an internal website accessible only by employees to circulate information relating to pay, recent events, or holidays.

Accepted Answer

The description refers to an intranet, not the Internet. An intranet is a private network accessible only by an organization's staff.

Question 14

A participative manager is often called a taskmaster.

Accepted Answer

A participative manager is not typically referred to as a taskmaster, as participative management style involves involving employees in decision making and encouraging collaboration rather than simply ordering them to complete tasks. A taskmaster, on the other hand, is usually associated with a more rigid and authoritarian management style.

Question 15

Down talking others or making snide or underhanded comments is a feature of a passive communicator.

Accepted Answer

Down talking others or making snide or underhanded comments is a feature of passive-aggressive communication, not passive communication. Passive communication involves avoiding direct communication and confrontation.

Question 16

An emergency situation requires a directing management style.

Accepted Answer

An emergency situation requires quick decision-making, clear communication, and a sense of urgency. In such situations, a directing management style can be more effective as it provides clear instructions and guidance, and helps to maintain control and focus.

Question 17

Personal communication styles are not fixed and change from one situation to another.

Accepted Answer

Personal communication styles depend on various factors like the context of communication, the relationship between the communicators, and the purpose of communication. Therefore, they are not fixed and can change from one situation to another.

Question 18

The main difference between passive listening and active listening lies in the feedback process.

Accepted Answer

Passive listening is simply hearing without any active engagement or feedback, while active listening involves providing feedback to the speaker, such as paraphrasing or asking questions to ensure understanding.

Question 19

Body language is universal and constant across different cultures.

Accepted Answer

Body language can vary significantly across different cultures, and gestures or expressions that are positive in one culture may be offensive or have a completely different meaning in another.

Question 20

Emotional quotient and intelligent quotient are not significantly different in their contributions to success or failure.

Accepted Answer

While both emotional quotient (EQ) and intelligent quotient (IQ) are important for success, studies have shown that EQ may have a stronger impact on outcomes such as job performance and leadership effectiveness. EQ skills such as empathy, self-awareness, and social skills are becoming increasingly recognized as vital for success in today's workforce. Therefore, EQ and IQ are not equally contributing factors to success or failure.

Quiz 9: Successful Employee Communication