Taylor must send a bad-news message to a client, telling her that he will be unable to meet a delivery deadline. What should Taylor do first?
A) Select a soothing color of stationery for the message.
B) Gather information about his reasons for not meeting the deadline.
C) Write his buffer statement.
D) Analyze the bad news to see how it will affect his reader.

Question

Quizplus · Accepted Answer

In Phase 1 (prewriting), Taylor should analyze the bad news so that he can anticipate its effect on the receiver. This analysis will help him choose techniques and words to reduce the pain and protect the receiver's ego.

Taylor Must Send a Bad-News Message to a Client, Telling