Christian Reuter, R.D., is declining an invitation to speak about the health benefits of juice bars at the fall conference of the Health and Fitness Trainers Association (HAFTA). Which of the following is the most effective buffer?
A) I must decline HAFTA's invitation to speak at its fall conference.
B) HAFTA members must be looking forward to your annual fall conference to be held in Phoenix this year.
C) Because you requested only the benefits of juice bars, as a registered dietician I am not the speaker you need; perhaps you should contact a juice bar salesperson.
D) I am absolutely delighted to receive your invitation to speak about health benefits of juice bars at HAFTA's fall conference!

Question

Quizplus · Accepted Answer

The buffer should be a neutral but meaningful statement that does not mention the bad news. The best response follows: "HAFTA members must be looking forward to your annual fall conference to be held in Phoenix this year."