In revealing bad news, you can make statements to soften the blow, but you must avoid
A) making the receiver feel better despite the bad news.
B) admitting or implying responsibility for conditions that caused damage or injury.
C) statements that maintain good relations by reaffirming the company commitment to quality.
D) the direct approach for all bad-news messages.

Question

Quizplus · Accepted Answer

You must avoid making statements that admit or imply responsibility for conditions that caused damage or injury. It is acceptable to make the receiver feel better, and you do want to maintain good relations. Also, either the direct or the indirect approach can be used for bad-news messages, depending upon audience reaction and organizational policy.

In Revealing Bad News, You Can Make Statements to Soften