The buffer in a bad news message is a
A) hint that good news will follow to prompt the receiver to read further.
B) statement completely unrelated to the bad news so that receivers won't know that bad news is coming.
C) neutral but meaningful statement that encourages the receiver to continue reading.
D) polite and empathetic denial of the requested action.

Question

Quizplus · Accepted Answer

A well-written buffer is a neutral but meaningful statement that encourages continued reading. It should provide a natural transition to the explanation that follows.

The Buffer in a Bad News Message Is a