Your secondary goals when communicating bad news are to reduce bad feelings, to convey fairness, and to
A) present your message on high quality company letterhead.
B) avoid legal liability for you and your organization.
C) deliver the bad news directly.
D) inform the reader who is to blame for the problem.

Question

Quizplus · Accepted Answer

You have several secondary goals when communicating bad news: to reduce bad feelings, to convey fairness, to eliminate future correspondence, and to avoid legal liability for you and your organization.

Your Secondary Goals When Communicating Bad News Are to Reduce