Which of the following techniques would be most effective in buffering bad news?
A) Starting with something completely unrelated to keep the reader off-guard
B) Putting your subjective reasons for refusal in the opening
C) Starting with the part of the message that represents the best news
D) Apologizing late in the letter with a statement such as We are responsible for your loss and are deeply sorry

Question

Quizplus · Accepted Answer

A good buffer may start the message with information that represents the best news. Other techniques are complimenting the receiver, showing appreciation, demonstrating agreement, stating objective facts, showing that you care for the reader, and apologizing briefly.

Which of the Following Techniques Would Be Most Effective in Buffering