Which of the following openings is most appropriate for a direct claim letter?
A) For the past four years, we have held our annual banquet at your fine restaurant.
B) On January 31, 34 of our employees attended a banquet at your restaurant.
C) Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
D) We were extremely upset to learn that we were charged too much for our banquet.

Question

Quizplus · Accepted Answer

Because this is a direct claim, not a persuasive one, an appropriate opening states the action you want the reader to take. Only "Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet" clearly states the action in an appropriate tone.

Which of the Following Openings Is Most Appropriate for a Direct