When explaining compliance in the body of an adjustment letter, avoid words such as regret, misunderstanding, and unfortunately.

Question

Quizplus · Accepted Answer

It is best to maintain a positive tone and avoid language that could be interpreted as negative or apologetic. Using words such as "regret," "misunderstanding," and "unfortunately" can convey a sense of fault or blame, which may not be appropriate or necessary in explaining compliance. Instead, focus on the actions taken to address the issue and express appreciation for the customer's feedback or concern.

When Explaining Compliance in the Body of an Adjustment Letter