When sending a negative message, you should generally use
A) the indirect strategy.
B) the direct strategy.
C) an e-mail message.
D)your best stationery.

Question

Quizplus · Accepted Answer

When sending a negative message, using an indirect strategy can help to soften the blow and minimize the potential negative impact on the recipient. This approach involves starting with a buffer or a positive statement before transitioning to the negative news. It allows for the recipient to be better prepared and potentially more receptive to the message.

When Sending a Negative Message, You Should Generally Use