Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:
A) six sigma.
B) TQM.
C) quality control.
D) cycle time reduction.
E) benchmarking.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) is a management philosophy that focuses on ensuring continuous improvement in all aspects of an organization by involving all employees in quality improvement efforts. This means that quality is the responsibility of all people and functions in the organization, not just the quality control department. Six Sigma, quality control, cycle time reduction, and benchmarking are all methods or tools that can be used within the framework of TQM, but they do not encompass the overall philosophy of TQM.

Seeing Quality as the Responsibility of All People and Functions