Question 1

Explain the concepts of IT as a changer and IT as a changee and give one example of each.

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Question 2

_________________refers to the primary reason why people resist change that involves the fear that their dignity will be undermined and their place of honor removed.

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Question 3

The_________________ rule refers to the paradox of the perception that 90%of the change effort goes towards finding the best hardware and software for a solution while 10% of the effort is directed toward management of the change, when in fact the opposite is usually true.

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Question 4

List and describe Lewin-Schein's three steps for managing change.

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Question 5

Coercive management tricks, addressing the symptoms of a problem rather than its cause, and lack of time spent in setting the clear path to a goal, all refer to _________________.

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Question 6

Spending one-on-one time with opinion leaders, securing an influential champion, and supporting the creation of a "skunk works" are best described as_________________ that will garner support and move the population toward refreezing..

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Question 7

Define the concept of social informatics.

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Question 8

_________________refers to the primary reason why people resist change that involves the concern that there will be a negative impact on their existing responsibilities, resulting in their failure to achieve desired results outside of the change.

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