A regular customer went to a retail store that required two forms of identification to process a check. Because the customer had only one form of identification, the clerk refused to accept the check, and this action resulted in lost business. What is the design challenge this organization faces?
A) Balancing centralization and decentralization
B) Balancing differentiation and integration
C) Coordinating the informal and formal organizations
D) Balancing standardization and mutual adjustment

Question

Quizplus · Accepted Answer

The design challenge that this organization faces is balancing standardization and mutual adjustment, as the requirement for two forms of identification is a standardized procedure, but the lack of flexibility in accepting only one form of identification resulted in lost business, which could have been avoided through mutual adjustment between the clerk and the customer.

A Regular Customer Went to a Retail Store That Required