________ is the extent to which an organization depends on rules and procedures.
A) Formalization
B) Horizontal differentiation
C) Socialization
D) Vertical differentiation

Question

Quizplus · Accepted Answer

Formalization refers to the extent to which an organization relies on rules and procedures to direct and control employee behavior. High formalization means that there are formal rules and procedures for almost every aspect of work, while low formalization means there are few rules and procedures and employees have more freedom to make decisions. Therefore, option A (Formalization) is the correct answer.

________ Is the Extent to Which an Organization Depends on Rules