Bob's subordinates think he is too demanding and too directive. Bob does not understand why they feel this way, and has hired a consultant to follow him around, attend meetings, and act as a sounding board. This is called ________.
A) a quality circle
B) process consultation
C) sensitivity training
D) team-building

Question

Quizplus · Accepted Answer

Process consultation involves an external consultant observing and providing feedback on the behaviors and interactions within a group or organization, in order to improve effectiveness and relationships. This is exactly what Bob has done by hiring a consultant to follow him around and provide feedback on his leadership style. Quality circles involve a group of employees meeting regularly to identify and solve work-related problems. Sensitivity training aims to increase awareness of and respect for differences in individuals, and team-building focuses on improving communication and collaboration within a team. Neither of these approaches seem to be applicable to Bob's specific situation.

Bob's Subordinates Think He Is Too Demanding and Too Directive