An organization that implements TQM:
A) needs to empower employees.
B) uses fixed workers.
C) has terminal values of frugality and economy.
D) relies on standardization as the primary means of control.

Question

Quizplus · Accepted Answer

TQM (Total Quality Management) emphasizes on involving all employees in the quality management process. In order to achieve this, employees need to be empowered and given the responsibility to improve processes, products, and services. Therefore, choice A is the correct answer. Choices B, C, and D are not correct as TQM focuses on using flexible workers, continuous improvement, and minimizing waste, rather than fixed workers, frugality/economy, and standardization.

An Organization That Implements TQM