The manager of a hotel chain believes that every check-in interaction with a guest should be consistent so that the guest will receive the same high-quality, courteous and professional experience regardless of location. This manager believes in which of the following approaches?
A) The equivalent approach
B) The universal approach
C) The situational approach
D) The interactive approach

Question

Quizplus · Accepted Answer

B) The universal approach holds that using the same set of skills will work in any situation and that the same behavior and responses can be applied effectively in every situation.

The Manager of a Hotel Chain Believes That Every Check-In