An organization wants to increase the motivation and performance of their front-line workers. They have arranged the office space to facilitate frequent communication between employees, all supervisors have completed leadership training, and each week the company has lunch catered so supervisors and subordinates can mingle together. What does Herzberg's theory predict motivation will do after these changes are implemented?
A) Motivation will increase
B) Motivation will remain the same
C) Motivation will decrease
D) Herzberg's theory is not helpful in this situation

Question

Quizplus · Accepted Answer

B) The factors that the company worked on are identified as hygiene factors in Herzberg's theory. The employees will be less dissatisfied with the improvements the company has made, but there will be no impact on motivation. To motivate employees, they need to work on motivators such as allowing for growth and advancement along with more responsibility and recognition for employee achievement.

An Organization Wants to Increase the Motivation and Performance of Their