The Hawthorne effect was the first documentation in industrial psychological research of the importance of human interaction and morale for productivity.

Question

Quizplus · Accepted Answer

The Hawthorne effect refers to the phenomenon where individuals modify or improve an aspect of their behavior in response to their awareness of being observed. While the study conducted at Hawthorne Works did not specifically address morale or human interaction, it did suggest that worker productivity is affected by other factors beyond just physical conditions and that worker attitude and social dynamics also play a role. Therefore, A is the correct answer.

The Hawthorne Effect Was the First Documentation in Industrial Psychological