Question 1

The basic control process begins with:

Accepted Answer

The basic control process starts with the establishment of clear standards of performance. This serves as a benchmark for actual performance evaluation. Only after this step can actual performance be compared to expected performance, problem identification and corrective action determination take place.

Question 2

In terms of the basic methods of control,_____ control is an improvement over control because it attempts to eliminate or shorten the delay between performance and feedback about the performance.

Accepted Answer

Concurrent control is an improvement over feedback control because it provides real-time monitoring and adjustments, reducing the delay between performance and feedback.

Question 3

Economic value added (EVA) is so important to workers and managers because it:

Accepted Answer

The is the most important reason for calculating EVA.

Question 4

One significant advantage of economic value added (EVA) is that it clearly specifies what managers should or should not do to improve financial performance.

Accepted Answer

Unlike many kinds of financial controls, EVA doesn't specify what should or should not be done to improve performance.

Question 5

Normative controls should be used when:

Accepted Answer

Normative controls are most effective when organizational culture, values, and beliefs are strong, as they rely on shared norms and values to guide behavior.

Question 6

In the traditional control systems used at most companies, _____measures are used to assess performance and influence behavior.

Accepted Answer

Objective control systems are the traditional control systems that use explicit, measurable criteria to evaluate employee performance, and influence behavior. These criteria may include productivity targets, sales quotas, and error rates, among others. By setting specific goals and providing incentives or penalties based on performance, objective control systems can motivate employees to work towards achieving the desired outcomes. This type of control system is widely used in manufacturing and service industries, where efficiency and productivity are critical to overall performance.

Question 7

Control is a(n)_____ process.

Accepted Answer

Control is a continuous process where changes are constantly monitored and adjustments are made dynamically to maintain desired outcomes. It also involves a cybernetic approach where feedback is used to ensure that the process stays on track. The other options either have incorrect descriptors or lack the necessary elements of control.

Question 8

The two types of objective controls managers use are:

Accepted Answer

Objective controls focus on measurable outcomes, and managers use behavior and output controls to ensure that employees' actions align with organizational goals. Behavior controls focus on the actions employees take, while output controls focus on the results of those actions.

Question 9

According to the text, which of the following levels of waste minimization produces the greatest minimization of waste?

Accepted Answer

Waste prevention and reduction involves reducing waste at the source and minimizing the amount of waste generated in the first place. This produces the greatest minimization of waste because it eliminates the need to manage or dispose of waste altogether. Recycle and reuse, waste treatment, and waste disposal all still involve some level of waste management, which can still have negative impacts on the environment and human health. Waste remarketing may involve finding different uses for waste, but it still does not eliminate the problem of waste generation.

Question 10

_____is the extent to which it is possible to implement each step in the control process.

Accepted Answer

Cybernetic feasibility refers to the extent to which it is possible to implement each step in the control process, focusing on the practical application of control systems.

Question 11

Benchmarking is the process of setting corporate norms.

Accepted Answer

Benchmarking is the process of determining other companies standards.

Question 12

_____is a control method that encourages managers to look beyond traditional measures to evaluate four different perspectives on company performance.

Accepted Answer

The balanced scorecard is a control method that encourages managers to evaluate four different perspectives, including financial, customer, internal processes, and learning and growth perspectives. It encourages a more holistic approach to measuring company performance beyond just traditional financial measures.

Quiz 15: Section 2: Managing Communication