When resistance to change is based on insufficient, incorrect, or misleading information, managers should use _____________as an approach to manage resistance.
A) education and communication
B) participation
C) negotiation
D) coercion
E) change manipulation

Question

Quizplus · Accepted Answer

When resistance to change is rooted in a lack of information or inaccurate information, the best approach is to provide education and communication. This strategy involves explaining why the change is necessary, what it entails, how it affects employees, and how the change process will unfold. By providing clear, accurate information, managers can help employees better understand and accept the change.

When Resistance to Change Is Based on Insufficient, Incorrect, or Misleading