A group of students watch a videotape of two managers interacting with their subordinates at a customer service desk in a department store.Students see one of the managers' act in a friendly and respectful manner toward all of the employees.The other manager is less friendly but still respectful toward the employees.What concept would explain the more positive ratings on other dimensions for the friendly manager as compared to the less friendly manager?
A)The Rosenthal effect
B)The horns effect
C)The halo effect
D)The leniency effect

Question

Quizplus · Accepted Answer

The halo effect is the tendency to generalize positive or negative impressions of a person based on a single characteristic or trait, such as friendliness or warmth. In this scenario, the friendly manager is seen more positively on other dimensions than the less friendly manager because of the generalization of their positive impression based on their friendliness. The Rosenthal effect refers to the phenomenon where a person's expectations of another can influence their behavior towards that person, the horns effect refers to the tendency to generalize negative impressions based on a single characteristic or trait, and the leniency effect refers to a rating error that occurs when raters tend to give high ratings to everyone.

A Group of Students Watch a Videotape of Two Managers