If a Nordstrom sales associate replaces shirts at no cost to the client, it is an example of ____________.

Question

Quizplus · Accepted Answer

Employee empowerment refers to giving employees the authority and responsibility to make decisions and take actions on their own, without constantly relying on management for approval. In the given scenario, the sales associate is taking an empowered decision to replace the shirts at no cost to the client, without having to consult with their superiors. This demonstrates that Nordstrom has a culture of employee empowerment, which is a positive trait for customer service.

If a Nordstrom Sales Associate Replaces Shirts at No Cost