The appearance of buildings, landscaping, vehicles, and uniforms provide tangible evidence of a firm's service quality.

Question

Quizplus · Accepted Answer

The appearance of buildings, landscaping, vehicles, and uniforms can affect customers' perceptions of a firm's service quality. A well-maintained appearance can suggest a commitment to providing high-quality service, while a shabby appearance can suggest the opposite. Therefore, the appearance of these visible elements serves as tangible evidence of a firm's service quality.

The Appearance of Buildings, Landscaping, Vehicles, and Uniforms Provide Tangible