Research shows that when it comes to listening:
A) most people are aware of how other people perceive their listening skills.
B) most managers rate their listening skills as poor.
C) it is a significant tool that can lead to rapid advancement in organizations.
D) people listen more closely to upward communication than they do to downward communication.

Question

Quizplus · Accepted Answer

Research shows that effective listening is a significant tool that can lead to rapid advancement in organizations. It is also noted that there is a gap between how well people think they listen and their actual listening skills. Therefore, option A is incorrect. Option B is partially correct but not the best choice as it only focuses on managers, not everyone, and research does not support that most managers rate their skills as poor. Option D is incorrect as research suggests that people tend to listen more closely to downward communication than upward communication.

Research Shows That When It Comes to Listening