Table 16.1
Todd's restaurant is changing from a fast food menu and walk-through service to simple, quickly prepared meals eaten in the restaurant or along the sidewalk. This change was brought on by the losses he is experiencing due to decreased demand for fast food. In order to make the changes as effective as possible and to avoid having to react in the future, Todd is talking to his employees about their ideas on the changes and what the future might hold. He wants employees to try some new things, tell him what's working and what's not working, and help the company grow.
-Refer to Table 16.1. What technique did Todd use to overcome resistance to change?

Question

Quizplus · Accepted Answer

Todd used the technique of involving employees in the change effort to overcome resistance. By talking to his employees about their ideas on the changes and asking them to try new things, he is empowering them to be a part of the change and take ownership of it. This not only helps to overcome any resistance from employees who may be resistant to change, but also creates a sense of buy-in and commitment to the new direction.

Table 16.1 Todd's Restaurant Is Changing from a Fast Food Menu and Menu