Question 1

The ______ suppliers usually get the long-run demand forecast and are involved in the manufacturer's product development.
A) backup
B) key
C) preferred
D) local
E) national

Accepted Answer

Key suppliers are typically involved in long-term planning and product development due to their critical role in the supply chain.

Question 2

The goal (of Statistical Process Control) is to ___________________.
A) eliminate errors
B) improve quality
C) improve effectiveness
D) reduce costs
E) prevent process errors before they occur

Accepted Answer

Statistical Process Control (SPC) is a method of quality control that uses statistical methods to monitor and control a process to ensure that it is operating at its optimal level. The goal of SPC is to prevent process errors before they occur, thereby improving quality and reducing costs.

Question 3

The suppliers' ___________ systems must be consistent with the in-house quality requirements of the __________.
A) information management / seller
B) manufacturing / client
C) IT / customer
D) quality assurance / customer
E) internal / buyer

Accepted Answer

The sentence implies that there are in-house quality requirements that must be met, which suggests that there is a quality assurance system in place. Therefore, D is the best choice as "quality assurance" is the only option that accurately describes the system. The other choices are either not specific enough (information management, manufacturing, IT), or do not fit the context (internal).

Question 4

healthy long-term relationship between suppliers and manufacturers is becoming more and more important and can result in ___________________.
A) improved customer service
B) improved product margins
C) improved profit margins
D) better quality products
E) reduced transaction costs

Accepted Answer

The answer of healthy long-term relationship between suppliers and manufacturers...

Question 5

Without high-quality raw materials or component parts from suppliers, a (n) _____________ program will not be successful.
A) quality management
B) strategic management
C) organizational development
D) production management
E) operations management

Accepted Answer

Quality management is directly related to the quality of raw materials and component parts from suppliers. Without high-quality inputs, the output of the program will not be successful.

Question 6

Strategic components are the most critical parts in a project or platform and require more extensive quality assurance requirements. Strategic components generally meet ___________ of the following criteria: Supplier participation in the designing of the component part. high level of systems integration required for a complex component part.n expensive component part.Long lead time for the component part.omponent parts that require extensive testing.Parts with critical characteristics.omponent parts with complex legal implications.
A) all
B) #1 and #7 only
C) #1, #2, and #5 only
D) one or more
E) #5, #6, and #7 only

Accepted Answer

Strategic components often meet one or more of the listed criteria, not necessarily all or a specific subset, as they can vary greatly depending on the project or platform's specific needs and challenges.

Question 7

______ reaches much wider than the traditional quality view of incoming inspection and process control-it means that the entire organization is working as a team, including top management and each and every employee.
A) TQM
B) MBO
C) TMQ
D) OB
E) PODS

Accepted Answer

TQM (Total Quality Management) emphasizes the involvement of everyone in the organization in continuous improvement of quality, not just those directly involved in production or quality control. It includes top management, middle management, supervisors, and every employee at all levels. Therefore, it fits the definition given in the question. The other options are either unrelated (MBO, OB, PODS) or a misspelling of TQM (TMQ).

Question 8

Implementing TQM requires the following:efining the _______.Identifying systems ________.Identifying __________.
A) vision / inputs / suppliers
B) objectives / processes / clients
C) mission / output / customers
D) vision / weaknesses / stakeholders
E) goals / strengths / shareholders

Accepted Answer

The answer of Implementing TQM requires the following:efining the _______.Identifying...

Question 9

________________ is still one of the hottest topics in the business world today.
A) Management By Objectives (MBO)
B) Theory "X" and Theory "Y"
C) Total quality management (TQM)
D) Theory "Z"
E) Organizational Development (OD)

Accepted Answer

Total quality management (TQM) is still one of the hottest topics in the business world today. TQM is an approach to quality management that emphasizes continuous improvement, customer satisfaction, and teamwork. It involves all members of an organization working together to improve processes, products, and services. TQM has been shown to improve quality, increase customer loyalty, and reduce costs.

Question 10

Implementing TQM also requires the following: Negotiating __________ requirements.eveloping a "supplier specification" that details ___________ requirements and expectations.etermining the necessary activities required to fulfill those requirements and ____________.
A) product / supplier / goals
B) labor / labor / standards
C) customer / customer / expectations
D) project / employees' / responsibilities
E) supplier / sellers' / goals

Accepted Answer

TQM focuses on meeting customer expectations, therefore negotiating customer requirements is essential. Developing a supplier specification ensures that suppliers are aware of the expectations they are required to meet. Lastly, determining necessary activities to meet requirements and expectations involves understanding what needs to be done to deliver a quality product or service to the customer.

Question 11

MBO is an innovative way of thinking that affects the culture, the strategy, and the technology of a company.

Accepted Answer

MBO, or Management by Objectives, is primarily a strategic management model that focuses on setting clear, achievable objectives agreed upon by both management and employees. It does not directly affect the culture or technology of a company but rather its strategic and operational approach to achieving its goals.

Question 12

The ____________ is actually the average distance a normal point is from the mean. Thus, the ____________ represents a more tractable measure of the variance.
A) common deviation / common deviation
B) standard deviation / standard deviation
C) quality variance / quality variance
D) matrix deviation / matrix deviation
E) standard allowance / standard allowance

Accepted Answer

The first blank refers to the standard deviation, which is actually the average distance a normal point is from the mean. The second blank also refers to the standard deviation, which is a more tractable measure of the variance compared to other types of deviation or variance. Therefore, the correct choice is B: standard deviation / standard deviation.

Question 13

The specification is ____________________, including specific characteristics such as weights and measurements that enable the product to work in a manner acceptable to the ___________.
A) a governmental document / inspector
B) a state mandate / auditor
C) a plan / buyer
D) a description of the required output / consumer
E) program / client

Accepted Answer

The specification is a description of the required output, which includes specific characteristics such as weights and measurements that enable the product to work in a manner acceptable to the consumer.

Question 14

ach buying firm must specify in detail the agreed-upon quality targets. As an example, at a minimum, the following four issues should be addressed in any purchasing contract:
PPM target agreementield failure and reliability requirements
Warranty agreement
Urgency to solve problems

Accepted Answer

It is important for purchasing contracts to specify quality targets, and at a minimum, the four issues listed should be addressed.

Question 15

_________ standards can be applied to both manufacturing and service firms using the same methodology. SPC provides input to the _________ approach.
A) Eight alpha / eight alpha
B) Sigma nine / sigma nine
C) One omega / one omega
D) Six epsilon / six epsilon
E) Six-sigma / six-sigma

Accepted Answer

Six-sigma standards can be applied to both manufacturing and service firms using the same methodology. SPC (Statistical Process Control) provides input to the six-sigma approach.

Question 16

The ____________ approach to manufacturing process control is to select production samples and compare the attributes of the sample to the specifications.
A) progressive
B) current
C) MBO
D) traditional
E) most effective

Accepted Answer

The traditional approach to manufacturing process control involves selecting production samples and comparing their attributes to the established specifications. This approach is commonly used in industries that have well-established and predictable production processes.

Question 17

SPC uses two control charts to ensure quality in manufacturing: the sample mean (X-bar) chart and the sample range (R) chart. The control chart limits are established for X-bar and R charts based upon tolerances set during the design stage of the product. In most cases, problems are ________________ before any ___________ parts are produced, thus reducing scrap and rework.
A) diagnosed and resolved / substandard
B) identified / faulty
C) solved / defective
D) identified / new
E) fixed / defective

Accepted Answer

The control charts are used to diagnose and resolve any problems with the manufacturing process before substandard parts are produced. This helps to reduce scrap and rework, thus improving the overall quality of the product. The other choices are not accurate because they do not accurately describe what the purpose of the control charts is, or they use words that are not appropriate in the context of quality control.

Question 18

ffective _____ requires the integration of production planning, marketing, engineering distribution, and field service.
A) MBO
B) OD
C) RAM
D) PODS
E) TQM

Accepted Answer

TQM (Total Quality Management) involves the integration of various departments and components of a company to ensure overall quality and customer satisfaction. This includes production planning, marketing, engineering, distribution, and field service, as stated in the question. MBO (Management by Objectives), OD (Organizational Development), RAM (Random Access Memory), and PODS (Portable On-Demand Storage) do not relate to the integration of these specific components.

Question 19

The _________ suppliers usually get a small volume of business and do not have a close working relationship with the manufacturer.
A) backup
B) key
C) preferred
D) local
E) national

Accepted Answer

Backup suppliers are typically used only when the preferred suppliers are unable to fulfill the order, and they are not expected to have a close working relationship with the manufacturer or receive a significant volume of business.

Question 20

The new or modified part agreement between the buying and the selling firm is usually complete after ________________________ has been _____________.
A) a sample / produced
B) prototype / created and tested
C) an acceptable final test sample / generated and verified
D) production / set up and is in operation
E) the design / approved by engineering

Accepted Answer

The new or modified part agreement is usually complete after an acceptable final test sample has been generated and verified. This ensures that the part meets the requirements set by the buying firm and that the selling firm can produce the part to those specifications. The other options may be steps in the process, but they do not necessarily signal the completion of the agreement.

Quiz 12: Total Quality Management and Purchasing

The ______ suppliers usually get the long-run demand forecast and are involved in the manufacturer's product development.

The goal (of Statistical Process Control) is to ___________________.

The suppliers' _ systems must be consistent with the in-house quality requirements of the .

healthy long-term relationship between suppliers and manufacturers is becoming more and more important and can result in ___________________.

Without high-quality raw materials or component parts from suppliers, a (n) _____________ program will not be successful.

______ reaches much wider than the traditional quality view of incoming inspection and process control-it means that the entire organization is working as a team, including top management and each and every employee.

Implementing TQM requires the following:efining the _.Identifying systems .Identifying ____.

________________ is still one of the hottest topics in the business world today.

Implementing TQM also requires the following: Negotiating ____ requirements.eveloping a "supplier specification" that details _ requirements and expectations.etermining the necessary activities required to fulfill those requirements and ________.

MBO is an innovative way of thinking that affects the culture, the strategy, and the technology of a company.

The is actually the average distance a normal point is from the mean. Thus, the represents a more tractable measure of the variance.

The specification is __________, including specific characteristics such as weights and measurements that enable the product to work in a manner acceptable to the _.

ach buying firm must specify in detail the agreed-upon quality targets. As an example, at a minimum, the following four issues should be addressed in any purchasing contract: PPM target agreementield failure and reliability requirements Warranty agreement Urgency to solve problems

_ standards can be applied to both manufacturing and service firms using the same methodology. SPC provides input to the _ approach.

The ____________ approach to manufacturing process control is to select production samples and compare the attributes of the sample to the specifications.

ffective _____ requires the integration of production planning, marketing, engineering distribution, and field service.

The _________ suppliers usually get a small volume of business and do not have a close working relationship with the manufacturer.

The new or modified part agreement between the buying and the selling firm is usually complete after ____________ has been _.