Jeremy owns a small barbershop in his hometown.In order to keep up with the services offered by the newly opened hairstyling salon in the town,he orders up-to-date hairstyling equipment.According to this scenario,which determinant of service quality is Jeremy most aware of?

Question

Quizplus · Accepted Answer

Tangibles refer to the physical appearance of facilities, equipment, and personnel. In this scenario, Jeremy's awareness of the need for up-to-date hairstyling equipment indicates that he is focused on improving the tangibles of his barbershop to keep up with the new salon.

Jeremy Owns a Small Barbershop in His Hometown