In the context of the determinants of service quality,which of the following most likely refers to the consistency and dependability of a service performance?

Question

Quizplus · Accepted Answer

Reliability refers to the consistency and dependability of a service performance. Tangibles refer to the physical aspects of a service, empathy refers to the ability of staff to understand and meet customers' needs and adaptability refers to the ability of staff to adjust to different situations and customers' needs.

In the Context of the Determinants of Service Quality,which of the Following