Elaine decided to sign up for a particular instructor's violin class based on his reputation of being an excellent teacher.The instructor guaranteed that his students would learn to play the violin in the 3-month course that he offered.Which of the following service qualities are represented in this scenario?

Question

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Assurance refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence in customers. In this scenario, the instructor guarantees that his students will learn to play the violin in the 3-month course, which shows his confidence in his teaching abilities and inspires trust in potential students.

Elaine Decided to Sign Up for a Particular Instructor's Violin