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Traditional Service Marketing Differs from Relationship Service Marketing in the Sense

Question 94

Multiple Choice

Traditional service marketing differs from relationship service marketing in the sense that:


A) it approaches need satisfaction from the standpoint of the "part" rather than the "whole."
B) it assesses profitability based on the total relationship rather than on individual services.
C) its marketing activities focus on clients rather than merely attracting new customers.
D) its primary sales contact is through trained marketing professionals rather than process-driven providers.

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