ID Goods Corp.sells safety footwear to its client base which includes oil refineries,meat processors,catering companies,hospitals,and cleaning services.The company maintains a database that contains customer information and a history of each of their purchases.It monitors how each order is processed and follows up promptly by offering ongoing guidance on product maintenance.The company responds quickly to complaints and seeks customer satisfaction.Based on these activities,it can be inferred that ID Goods is involved in _____.

Question

Quizplus · Accepted Answer

ID Goods Corp. is involved in aftermarketing, which involves activities such as customer service, order tracking, follow-up, resolving complaints, and ensuring customer satisfaction after a sale has been made.