Adrian is served an exotic meal while traveling on Valatia Airlines. Adrian is pleasantly surprised by the quality of the meal and is a very happy customer when he completes his flight that offers exquisite customer service. This is aided by the fact that he is offered a special rebate on his next flight with Valatia Airlines This is an example of a(n):

Question

Quizplus · Accepted Answer

This scenario involves both a tangible element (the meal) and intangible elements (customer service and the rebate), which places it on the goods-service continuum.

Adrian Is Served an Exotic Meal While Traveling on Valatia