_____ refers to the consistency and dependability of the service performance.

Question

Quizplus · Accepted Answer

Reliability refers to the consistency and dependability of the service performance, specifically in terms of delivering what has been promised to the customer. Responsiveness is the ability to provide prompt service and assistance when needed, while empathy is the ability to understand and relate to the customer's feelings and perspectives. Assurance refers to the trustworthiness and expertise demonstrated by the service provider.

_____ Refers to the Consistency and Dependability of the Service