Carla, the owner of a retail meat store, visited the facilities of a meat-processing warehouse to assess the quality and service of the meat and related processes. When she expressed a desire to enter their cold storage, she was pleasantly surprised to be offered warm clothing, as the employees realized she would feel excessively cold in her formal wear. Also, the warehouse was willing to offer customized meat cuts as well. Which service quality determinant is prominent in this scenario?

Question

Quizplus · Accepted Answer

The scenario highlights the warehouse's willingness to accommodate Carla's needs by offering warm clothing and customized meat cuts, which demonstrates their responsiveness to customer needs.

Carla, the Owner of a Retail Meat Store, Visited the Facilities