Question 1

The location, time, and occasion where communication occurs is referred to as

Accepted Answer

The term that best describes the location, time, and occasion where communication occurs is "context." While "setting," "environment," and "background" may also be related to the context, "context" is the most accurate and commonly used term in communication studies.

Question 2

Lisa is about to give a presentation to the other students in her class when she becomes nervous because nobody appears to be focusing on her. What type of communication apprehension is Lisa feeling?

Accepted Answer

Lisa's apprehension is due to the lack of attention from her audience, which is a common type of communication apprehension.

Question 3

What is the role of the telephone during a conference call?

Accepted Answer

The telephone acts as the channel in a conference call, as it is the means through which the message is transmitted from the sender to the receiver.

Question 4

Jennifer was recently passed up for a promotion in favor of her coworker Ryan. However, Jennifer finds out from another employee that Ryan has been plagiarizing his presentations at work. Jennifer knows this isn't fair, but she doesn't want Ryan to be fired either. What is Jennifer experiencing?

Accepted Answer

Jennifer is facing an ethical dilemma because she is conflicted between doing what is right (reporting plagiarism) and not wanting to harm Ryan's job.

Question 5

_____________ and feedback are critical to the success of business and professional communication.

Accepted Answer

The answer of _____________ and feedback are critical to the...

Question 6

A cell phone ringing in the middle of class is an example of

Accepted Answer

The answer of A cell phone ringing in the middle...

Question 7

How does conspicuousness cause communication apprehension?

Accepted Answer

Conspicuousness causes communication apprehension by creating anxiety about being in the spotlight, as individuals may feel self-conscious and worried about being the center of attention.

Question 8

Kim teaches English classes and thinks she is very clear with assignment instructions. However, every student in her class is confused about the instructions throughout the semester. Kim's behavior is known as

Accepted Answer

Communication bravado refers to the belief that one is communicating effectively when, in reality, they are not. Kim thinks she is clear, but her students are confused, indicating a disconnect between her perception and reality.

Question 9

At Robin's new company, Robin is asked to sign an agreement that pledges that he will follow safety guidelines, promote teamwork within his team, and do his job with integrity. What values does this document support?

Accepted Answer

The document asks Robin to follow safety guidelines, promote teamwork, and do his job with integrity, which are all values that support the overall goals and values of Robin's organization. This makes it an example of organizational values, which are the principles and beliefs that guide an organization's actions and decisions. Options A, B, and D do not accurately describe the values being promoted in this scenario.

Question 10

Travis is nervous about his upcoming speech because the other students will be grading his speech instead of the professor. This is an example of _________ communication apprehension.

Accepted Answer

Peer evaluation is a type of communication apprehension where individuals feel anxious about being evaluated by their peers instead of an authority figure. In this scenario, Travis is anxious because his speech will be graded by his fellow peers rather than his professor, making it an example of peer evaluation communication apprehension.

Question 11

KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills, stands for

Accepted Answer

KEYS stands for know yourself, evaluate the professional context, your communication interaction, step back and reflect. Option A is the only one that correctly lists the four elements of KEYS in the correct order. Option B lists different communication skills and Option D does not accurately represent what KEYS stands for.

Question 12

Since Ben's supervisor is out sick, Ben has been called on to give an impromptu briefing to the other employees at his company. This situation is likely to cause ________ communication apprehension.

Accepted Answer

Novelty communication apprehension is the fear of communicating in unique or unexpected situations. Ben's impromptu briefing is a situation that he was not prepared for, therefore causing novelty communication apprehension.

Question 13

Professional excellence means being recognized for your skills as a communicator and serving as a role model to others.

Accepted Answer

Professional excellence includes not only possessing strong communication skills, but also serving as a positive influence and leader to others in one's field.

Question 14

Moral principles or rules that determine ethical behaviors are known as

Accepted Answer

Moral principles or rules that determine ethical behaviors are known as values. Codes of honor may relate to societal expectations or norms, but they are not necessarily ethical principles. Beliefs and impressions may shape an individual's understanding of ethics, but they are not the principles themselves.

Question 15

Those who possess effective communication skills have a trait known as communication bravado.

Accepted Answer

The statement is incorrect. Communication bravado is not a recognized trait or term in communication studies. Effective communication skills can be attributed to various factors such as clarity, active listening, empathy, and confidence.

Question 16

Ethics is the discussion, determination, and deliberation processes that attempt to decide

Accepted Answer

Ethics involves determining what is right or wrong, deciding what others should or should not do, and determining what is appropriate in our individual, communal, and professional lives. Therefore, all of the above (A, B, and C) are encompassed by the discussion, determination, and deliberation processes of ethics.

Question 17

The second step in the KEYS process is to educate yourself on the communication interaction.

Accepted Answer

The second step in the KEYS process is to evaluate the communication interaction, not educate yourself.

Question 18

Shyness describes what type of communication apprehension?

Accepted Answer

Shyness is a personality trait that causes a person to feel uncomfortable or anxious in social situations. It is a form of communication apprehension that is related to an individual's temperament rather than a specific social setting, making it a trait-associated fear.

Question 19

Holding a meeting late on Friday afternoon just before closing an office may create _______ that will interfere with your message.

Accepted Answer

Internal noise refers to any distractions or interference that may affect the message being communicated. Holding a meeting at the end of the work week, when employees may be tired or distracted, can create internal noise that may interfere with the message being delivered. Feedback loop refers to a cycle of communication where the receiver sends feedback to the sender, and the sender adjusts their message accordingly. Truancy refers to the act of skipping or being absent from work without permission. Fatigue refers to a state of tiredness or exhaustion.

Question 20

Senders _______ messages, while receivers of messages are left to _______ them.

Accepted Answer

Senders encode or put their thoughts and ideas into words and symbols while receivers decode or interpret the message to understand its meaning. Therefore, A is the correct answer. The other options, encryption and decryption, refer to the process of converting information into a secret code and translating that code back into readable information and are unrelated to the act of communicating a message.

Quiz 1: Business and Professional Excellence in the Workplace