The Marketing Manager at Cool Rags,Inc

The marketing manager at Cool Rags,Inc. ,was very critical of the way one of the distribution analysts was handling negotiations with a manufacturer in Malaysia.On a number of occasions,she thought the discussions could have resulted in more of a win-win situation.In order to follow correct procedures,the manager made notes on these issues and decided to wait until the performance appraisal,eight months down the road,to discuss the situation with the analysts.If Cool Rags has a formal performance appraisal process in place,this is the best approach to this situation.
According to Figure 11.4,"Conducting Effective Appraisals and Reviews",it is not appropriate to wait until the formal performance appraisal to address problems with an employee's work.